It's that time again!

14 January 2005
20 April 2005
14 July 2005

Obviously, the logic board is confused, as it failed on the 11th of September, not the 20th of October.

Dear Apple:

If you do not give me a new iBook, I will poop on your head.

Sincerely,
the girl who's gone through four logic boards in nine months

*stabs eyes with spork*

So, apparently Apple will not replace our ibook yet. they seem to have some sort of odd computer-ruled system that allows customer care and tech specialists to input certain criteria, then the computer (which I shall call Zod) determines whether the customer has suffered enough.

Okay. . . . do they LIKE doing expensive repairs this often? I could have had a kid in the time I've received three new logic boards and had four fail. If this weren't a covered repair under Apple's lemon policy, I'd have shelled about at least $1200 bucks at this point. Well, no, I wouldn't have . . . each repair fell within (just) the 90 day covered deadline of the temporary AppleCare given for each repair.

Still . . . they send a DHL/Airborne express driver to our house *twice* for each repair. They pay for the shipping to Tennessee and back. They pay for the labor and parts, though I'm sure it's on a contract and at cost.

At what point does Apple suck it up and simply replace what is obviously a lemon?

I'm pretty sure I know what criterion was missing . . . bitchiness. explodingcat doesn't have it in him to be bitchy, even after waiting on hold for an hour. That said, I try to be nice to customer service--it's not fun dealing with irate people every day. At one point should we cut our losses and make the poor, underpaid, under-bathroom-breaked call center employee cry?

*sigh*