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Oct. 16th, 2001
aaaaaaaugh
Oct. 16th, 2001 02:15 pmlast tuesday, my doctor called to tell me that my b12 levels were normal and i didn't have to come in for my appointment if i didn't want to. i thanked her and asked what i was supposed to do about the foot pain. she said she was going to refer me to the pain management clinic. i told her that was okay and asked for a number so i could make an appointment.
well, i called the clinic. they told me i could not make an appointment until my doctor faxed my records. so i called the doctor's office back. i asked if they could make sure my records were faxed. they said yes, but they weren't sure when. i asked that i get a confirmation call to verify the fax since i could not make an appointment until i KNEW the records were sent. the receptionist said i would get a call.
so, a week went by--no call. i called today. "oh, we sent those out last week." i asked why i didn't get my confirmation call. "the doctor said we didn't need to call you." after sputtering out my incredulity, i asked that the receptionist have the doctor call me and explain this. i have a feeling she was lying--the reception staff has lied before.
i never experienced this when i saw a doctor who had a private practice. my current doctor is part of a large hospital network. i like her a lot. i like her nurses, but her desk staff is incompetent and unprofessional. i've had the same experience with many other departments of this hospital, with the exception of neurology. the neurology staff seem to have their heads screwed on properly. i would try to find other doctors, but everyone says that i need to see docs at gtown for my health problems.
i realize that working in a doctor's office is a busy, stressful job. i realize that one has to deal with difficult people on a daily basis. i have never been a difficult person. the reception staff there is driving me NUTS. even the RN who works there acknowleges the ineptness of the desk staff. she's offered to kill (jokingly, of course) them for me. they cannot take proper messages, they do not follow through on promises, and they're SURLY, to boot.
what the hell is wrong with this country? i worked in a fast-based office and had to deal with stressed out students, administrators, and parents on a daily basis. i NEVER let my personal feeligns bleed through when i had my professional face/voice on. even when i was too sick to be there and spent my lunch hours napping or crying, i was CIVIL and always followed through on my promises. it was my JOB.
gah. i'm so irate. i can't afford to be this angry. i know the receptionist doesn't care whether i make the appointment with the pain clinic last week or next month, but it's a big fucking deal to me. every day that goes by is one more day that i'm holed up in my house. it's one more day i can't go to the grocery store, visit a friend, or CLEAN because i'm in too much pain.
well, i called the clinic. they told me i could not make an appointment until my doctor faxed my records. so i called the doctor's office back. i asked if they could make sure my records were faxed. they said yes, but they weren't sure when. i asked that i get a confirmation call to verify the fax since i could not make an appointment until i KNEW the records were sent. the receptionist said i would get a call.
so, a week went by--no call. i called today. "oh, we sent those out last week." i asked why i didn't get my confirmation call. "the doctor said we didn't need to call you." after sputtering out my incredulity, i asked that the receptionist have the doctor call me and explain this. i have a feeling she was lying--the reception staff has lied before.
i never experienced this when i saw a doctor who had a private practice. my current doctor is part of a large hospital network. i like her a lot. i like her nurses, but her desk staff is incompetent and unprofessional. i've had the same experience with many other departments of this hospital, with the exception of neurology. the neurology staff seem to have their heads screwed on properly. i would try to find other doctors, but everyone says that i need to see docs at gtown for my health problems.
i realize that working in a doctor's office is a busy, stressful job. i realize that one has to deal with difficult people on a daily basis. i have never been a difficult person. the reception staff there is driving me NUTS. even the RN who works there acknowleges the ineptness of the desk staff. she's offered to kill (jokingly, of course) them for me. they cannot take proper messages, they do not follow through on promises, and they're SURLY, to boot.
what the hell is wrong with this country? i worked in a fast-based office and had to deal with stressed out students, administrators, and parents on a daily basis. i NEVER let my personal feeligns bleed through when i had my professional face/voice on. even when i was too sick to be there and spent my lunch hours napping or crying, i was CIVIL and always followed through on my promises. it was my JOB.
gah. i'm so irate. i can't afford to be this angry. i know the receptionist doesn't care whether i make the appointment with the pain clinic last week or next month, but it's a big fucking deal to me. every day that goes by is one more day that i'm holed up in my house. it's one more day i can't go to the grocery store, visit a friend, or CLEAN because i'm in too much pain.
