This is not good customer service
Oct. 1st, 2007 07:55 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
rootofnewtDear Public Utilities:
In what world is it acceptable for you to bang on my front door for five minutes at twenty of seven in the morning, waking my entire family, in order to ask us to move our vehicles? It's not an emergency. You're apparently here to work for the day, unannounced. It was bad enough when you poked holes in our street a week or so ago and then left (that was also unannounced, but mid-day).
And now you're going to turn the water off?
I was so freakin' livid I left a message with the person who runs the entire water & gas department. I was so freakin' just woken up that I left the wrong address, but at least I was only off by one number. My neighbors would probably be miffed, too, if they weren't morning people.
Do not bring heavy equipment onto my street with NO warning (no flyers, no mail, nothing) and expect us to welcome you with open arms.
No love,
![[livejournal.com profile]](https://www.dreamwidth.org/img/external/lj-userinfo.gif)
krasota
ETA:
PS: It's now after 8am and your workers are STILL NOT WORKING. Instead, they're all scratching their heads around the backhoe, trying to figure out how to turn it on and move it across the street. I suppose that counts as working, but was it really that important to wake us up half an hour ago?
PPS: And now, quarter past 8 . . . all of you save one have LEFT. The one remaining worker is sitting in the idling backhoe, reading a paper. My tax dollars are not happy.
In what world is it acceptable for you to bang on my front door for five minutes at twenty of seven in the morning, waking my entire family, in order to ask us to move our vehicles? It's not an emergency. You're apparently here to work for the day, unannounced. It was bad enough when you poked holes in our street a week or so ago and then left (that was also unannounced, but mid-day).
And now you're going to turn the water off?
I was so freakin' livid I left a message with the person who runs the entire water & gas department. I was so freakin' just woken up that I left the wrong address, but at least I was only off by one number. My neighbors would probably be miffed, too, if they weren't morning people.
Do not bring heavy equipment onto my street with NO warning (no flyers, no mail, nothing) and expect us to welcome you with open arms.
No love,
krasotaETA:
PS: It's now after 8am and your workers are STILL NOT WORKING. Instead, they're all scratching their heads around the backhoe, trying to figure out how to turn it on and move it across the street. I suppose that counts as working, but was it really that important to wake us up half an hour ago?
PPS: And now, quarter past 8 . . . all of you save one have LEFT. The one remaining worker is sitting in the idling backhoe, reading a paper. My tax dollars are not happy.
Tow trucks
Date: 2007-10-01 01:12 pm (UTC)Love, Mom,
Re: Tow trucks
Date: 2007-10-01 01:22 pm (UTC)They'd be in big trouble if they towed after not having provided notice. We've had nothing--no signs on posts, no letters, no flyers, no phone calls. No notice.